Dependable IT infrastructure for businesses where the guest experience depends on systems working
When systems fail, the impact is immediate and visible. Guests cannot check in, transactions cannot be processed, and the brand experience that the business has invested in is undermined by a system that is not working. In a sector where reputation is everything and reviews are permanent, IT reliability is a commercial priority.
Property management systems and point-of-sale platforms need to be available around the clock, including on weekends, public holidays, and during peak periods when support is hardest to access
Payment systems must be PCI DSS compliant, and the broader IT environment needs to be secured against the credit card data breaches that specifically target hospitality businesses
Guest-facing Wi-Fi needs to be fast, reliable, and isolated from the operational network, requiring a level of network design and management that most venues manage poorly
Staff turnover is high and access management, device provisioning, and onboarding need to be simple and fast
Multi-venue operators need a consistent IT environment across all locations managed from a single point of accountability
The cost of IT failure during a peak trading period, new year, school holidays, or a major event, is directly measurable and significant
Hospitality IT has often been treated as a low priority until something fails at the worst possible moment. A property management system that goes down on a Friday night, a payment system that stops processing on a public holiday, or a Wi-Fi network that collapses during a fully booked period are not theoretical risks. They happen regularly to venues that treat IT as an afterthought. The businesses that have proper managed IT and tested recovery capability are the ones that continue trading when others are turning guests away.
CMTG’s NOC monitors client environments around the clock. For venues operating outside standard business hours, this means IT support that does not stop when the office closes. Issues are identified and resolved before they affect operations.
Fortinet network security and endpoint protection, configured to isolate guest networks from operational systems and protect payment infrastructure. CMTG can support PCI DSS compliance requirements across the IT environment.
Immutable backup with sub-1-hour recovery means that in the event of a system failure or ransomware incident, the property management system and operational data can be restored quickly. Trading resumes rather than being suspended.
CMTG designs and manages network environments that separate guest and operational traffic, deliver consistent Wi-Fi performance, and provide the connectivity that modern hospitality operations depend on.
A multi-venue hospitality operator across the Perth metropolitan area engaged CMTG to address an IT environment that had grown without a consistent architecture across locations. CMTG standardised the network across all venues, implemented Fortinet security isolating guest Wi-Fi from operational systems, established NOC monitoring across all locations, and migrated the operational data environment to CMTG’s sovereign cloud. The operator now has a single IT partner managing all venues with a consistent support model and a clear recovery capability.
Your team successfully transitioned us from a fragmented network to a unified, scalable, and secure infrastructure
I just wanted to pass on my thanks for your efforts in getting the server upgrade implemented. Your techs have done a great job completing the upgrade works on-site with absolute minimal disruption. When other staff do not even know it happened, that is a great result.
I cannot thank you guys enough for getting me back up and running so fast. This is a crazy time of year for us and I truly appreciate the prompt and professional help.
CMTG was fundamental to the success of the BlackBox Control data centre migration project. Their focus and attention to detail played a key role in delivering a smooth and secure transition.
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