Proactive, end-to-end IT management for your entire technology environment.
Speak to the CMTG team about your requirements.
Managed IT is the foundation of how most CMTG relationships work. It covers the full breadth of day-to-day technology management: keeping systems running, patching and monitoring environments proactively, managing Microsoft 365, protecting endpoints, handling hardware, and delivering projects. The defining characteristic of CMTG’s managed IT service is not what is included. It is how it is delivered.
Every client has a dedicated Technical Account Manager who owns the relationship personally, and a NOC team that monitors the environment continuously rather than waiting for something to go wrong. Most issues are caught and resolved before the client’s staff are aware anything happened.
Continuous 24/7 monitoring of all managed infrastructure, servers, networks, and endpoints with automated alerting and proactive issue detection and resolution.
Scheduled patch management, firmware updates, system health checks, and capacity planning across the full managed environment.
Multi-channel support via phone, email, and client portal with a five-priority SLA framework. Priority 1: 15-minute response, 30-minute action.
A dedicated engineer who owns the client relationship personally, runs quarterly business reviews, and brings proactive recommendations before issues surface.
Device provisioning, configuration, and lifecycle management across all staff devices. Remote support and onsite remediation as required.
End-user devices, servers, and infrastructure supplied through CMTG's vendor partnerships. Local Perth stock for same-day supply.
End-to-end design and implementation for infrastructure projects of any scale: migrations, upgrades, security uplift, and network redesigns.
Extended support hours Monday to Friday 17:00 to 20:00 WST and weekend coverage available as an optional add-on.
The NOC monitors continuously rather than periodically. The TAM brings recommendations before issues surface rather than reviewing after they occur. The QBR is a planning session rather than a report. That proactive discipline – built into the structure of every engagement rather than delivered as a premium – is what makes the difference.
50 staff, 36 technical specialists – one of the highest ratios in the WA managed services market
Five-priority SLA framework with Priority 1 response target of 15 minutes
Perth-based team with no offshore support queues
150+ managed clients across WA, Melbourne, and Sydney
Your team successfully transitioned us from a fragmented network to a unified, scalable, and secure infrastructure
I just wanted to pass on my thanks for your efforts in getting the server upgrade implemented. Your techs have done a great job completing the upgrade works on-site with absolute minimal disruption. When other staff do not even know it happened, that is a great result.
I cannot thank you guys enough for getting me back up and running so fast. This is a crazy time of year for us and I truly appreciate the prompt and professional help.
CMTG was fundamental to the success of the BlackBox Control data centre migration project. Their focus and attention to detail played a key role in delivering a smooth and secure transition.
To install TakeControl, please enter your 9-digit pin code on the right. If you don’t have a code, please contact our engineers! For Mac Installs please press on the link here
