On-demand Support and SSAs (Break/Fix)
You are able to purchase up front blocks of support hours with our System Support Agreements (SSA) for desktop, front-end, hosting and network environments. Response times are contractually agreed based on the severity of IT system issues. The alternative is on-demand support for as and when issues arise.
Managed Services and Support
IT infrastructure left unmonitored and unmanaged can lead to critical failures that can damage your business. With our fixed fee managed services, system errors like hardware failures, low disk space, low memory or high CPU utilisation can be detected and resolved proactively before they become a problem and you can increase your operational efficiency.
Support Desk and After Hours Support
Our Support Desk portal manages all of our client support requests, whether made directly online, via telephone or email. You can then track the progress of your support request. After hours support is available as a recommended option within our support agreement.
Do you need more than ad-hoc site visits? Does your business need a dedicated support person for 1 or more full days per week? We can help you with a dedicated on-site technical support resource to handle your weekly user support issues and install new hardware and software.